San
Ramon, CA – The
TRI Pointe Homes Northern California team is proud to announce it was ranked
number one in the nation for new homebuyer satisfaction as part of the recent
Move-in Surveys by Eliant, the building industry’s largest consumer research
company. The number one ranking that included the months of May
and June has proven to be a significant milestone for a team dedicated to
serving the needs and interests of its clients.
"Providing great
customer service is a huge part of our company culture, and something that we
frequently monitor and measure to ensure our that homebuyers have a pleasurable
home-buying experience,” said Carrie Newbery, Vice President of Sales and Marketing for TRI Pointe
Homes Northern California.
The Eliant review
process is an extensive one that charts the home-buying experience from start
to finish -- from stepping through the door at the New Home Gallery, to touring
the models and understanding the product, to purchasing, orientation,
walk-throughs and the final hand-off to customer care.
“This
is quite an achievement for our team to have secured a national ranking among
more than 80 top builders and divisions from the across the country,” Newbery
said. “And
even the mid-year rankings for TRI Pointe Homes were in the top 10
for all three surveys they provide to their customers. That level of
accomplishment comes only with hard work and a tremendous commitment to
service. I am happy to say the TRI Pointe Homes Northern California team
deserves all the accolades.”
Eliant is recognized as the building industry’s
leading provider of Customer Experience solutions for hundreds of North
America’s top homebuilders. Information on the survey’s methodology and a
complete list of winning homebuilders are available at http://www.eliant.com.
With a growing number of new
home communities throughout Northern California, TRI Pointe Homes, Inc. is a
member of TRI Pointe Group (NYSE: TPH), headquartered in Irvine,
California. The company is one of
the top 10 largest public homebuilders by equity market capitalization in the
United States, supported by the significant resources, economies of scale and
thoughtful leadership of a national foundation. Additional information is
available at http://www.tripointehomes.com/norcal.